Returns & Exchanges
At The Mango Factory, we take pride in the quality of our fresh produce; if your order arrives damaged or fails to meet our ripeness standards, we offer a full refund or replacement within 48 hours of delivery.
Inspect Your Delivery
Upon arrival, please inspect your fruit for any bruising or quality issues and take clear photographs of any damage encountered.
Contact Support
Email our freshness team at [email protected] within 48 hours, including your order number and the photos of the product.
Quality Review
Our quality assurance experts will review your claim immediately to determine if the issue occurred during transit or selection.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement batch at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing